Desys brings the Digital Twin to after-sales, revolutionizing technical support, spare parts management, and maintenance training.
- Interactive 2D/3D Spare Parts Catalogs: Intuitive navigation with dynamic 2D exploded views, connected on demand to ERP data, for immediate identification and efficient reordering.
- XR Remote Support: Advanced technical support through XR headsets and interactive guides, allowing technicians to perform guided operations without the need for physical interventions.
- Visual Help Desk and Troubleshooting, including XR: Immediate access to explanatory videos, interactive documentation, and Virtual Tours of machines, improving problem resolution without long wait times. The visual help desk also allows for ticket creation by simply clicking on a 3D component.
- Maintenance Automation: Interactive guides with detailed 3D models, digital service sheets, and XR manuals, available on tablets and headsets.
- Advanced After-Sales Training: Immersive VR courses and operational simulations for continuous training of technicians and maintenance personnel, improving intervention efficiency.
- Integration with 40Factory’s MAT: Using machine IoT data and AI, the machine operator, depending on the alarm/error, will automatically receive the link to the visual procedure for problem resolution or maintenance execution.
