We thank our clients for sharing with us these success stories
We thank our clients for sharing with us these success stories
Brembo SpA, the world leader in the design, development and production of braking systems for autos and motorbikes, adopted our Linkersys solution as a visual and collaborative web platform for its production plants. The 3D of the plants became "smart" thanks to our 2D and 3D visual documentation technology. The documentation of the plants became completely visual in order to break down every cultural and linguistic barrier within Brembo's World Wide establishments: navigation through the interactive plant, management of HTML5 manuals with video support, interactive 3D for the assembly instructions of machines, interactive and 3D corrective and preventive maintenance, help desk and replacement parts management, all within the same Linkersys web platform. The platform will soon be connected with the loT systems adopted by Brembo. The initial launch of the collaborative web platform took place during the inauguration of their new plant in Mexico. We in fact helped Brembo in their 4.0 Industry projects by placing our Virtual Reality systems also on the visors (Oculus Rift) connected with Linkersys.
Paolo Crovetti, CIO of Brembo, declared:
"The solutions of Desys have allowed us to make a considerable leap forward in the world of 4.0 Industry, thanks to their 2D-3D visual documentation and to the Linkersys collaborative web technology. We went 'live' after only 30 days thanks to the 'best practices' of Desys, who also helped us with the content management of the system. The training of our new production personnel in Mexico was realized very quickly with the aid of the new installed system. We are working with Desys regarding the use of holographic and AR (Augmented Reality) technologies connected with the web platform, as well as in the world of loT."
Once again the KOHLER group redefines the standards of customer service. iService is born, the new multimedia platform, which unites with the traditional tool of consultation of technical manuals, a renewed usability offered by technological evolution thanks to the Linkersys technology. An innovative solution which combines efficiency and efficacy of information, a single environment containing the entire after sale world of Kohler Engines: user and maintenance manuals, office manuals, replacement parts catalogues, and an entire area devoted to our system of warranty. The system moreover offers the opportunity of utilizing on-line training (Distance Learning) and of being able to understand one’s own acquired level of expertise through a system of automatic evaluation.
The system, at present available only for the KDI motor, will be progressively extended to the entire family of diesel and petrol motors of KOHLER Engines. This platform, conceived to respond to the needs both of the service network and of the ultimate users, contains within it interactive contents that are easy to consult and simple to navigate, both from a pc and from a smartphone or tablet.
Lombardini has chosen SAP and its partner Desys for this project for several reasons. First of all, the ease of interface: already having SAP in a managerial role, the extension of its services also to technical documentation was simple and quick. The platform offere many services, like the possibility of utilizing distance learning/training, thereby innovating the range of services that can be offered to customers. Finally, the possibility of uploading in HDR (High Definition Rendering) technical documents, replacement-parts tables, and instructional videos.
"The conviction of offering to the service network of the world a complete and technologically advanced tool, where one can find all of the information connected to after sales, pushed us to look for a different solution to those that we had up to that point adopted."
Vittorio Cadoni – Technical Publication Manager
MTC, a leader in the construction of machines for the transformation of paper, has been followed by Desys since 1999 with the implementation of CAD 3D Solid Edge and then with the PDM SolidRules system. In the last few months, MTC has adopted the Linkersys collaborative web system and the visual 3D technology SAP 3D Visual Enterprise for the management of replacement parts of the production lines provided to their clients. With Linkersys Advanced CMS and Spare Parts Management, the client navigates on his Plant Line and can consult the documentation and replacement parts of every single module of the line.
The Visual BOM (Bill of Materials) of every single module of the line is managed in Linkersys, and by simply clicking on the desired 3D component and placing it into the "shopping cart", it's possible to ask for a price quote from MTC. The client can also insert his own codes into the system, facilitating management and maintenance within the factory.
"The simplicity of its use is fantastic. With this system in a very short time you can manage the entire plant line with a click of SAP 3D Visual Enterprise, reading, without any errors, the 3D design assemblies, and preparing it for the management of spare parts, without having to develop exploded views of all of our lines, which took several weeks. Together with Desys we have the intention of developing other aspects of after sale service by setting up other Linkersys modules."
Stefano Landucci (ITC manager of MTC)
Imer International SpA, a leading company in Europe in the production of construction machinery and equipment, consolidating the ten-year relationship with Desys, has implemented the "customer care" portal dedicated to its dealers and end customers worldwide using SAP software 3D VEA (Visual Enterprise Author).
The use of this technology has made it possible to be online in just 30 days by providing a portal for viewing machine manuals and related technical drawings in protected areas.
“We decided to completely rely on the Desys staff for the skills and dynamism shown during our. decennial collaboration. The creation of a dedicated portal for customer care is an added value for our. company but it is only the starting point of a path taken with Desys for the realization of the Imer Global Customer Care, or 360 ° customer assistance.
All this has been made possible thanks to the simplicity of use of the software (used by personnel not coming from technical areas) and to the availability of Desys in the continuous support to our. employees in charge of the project. "
Marco Ingrao, Italy Spare Parts Sales Manager, Imer International SpA
Car Bench International S.p.A., a leading company in the automotive sector has always been an example for quality, skills and professionalism, has started its path of collaboration with Desys for several years. This partnership has grown and solidified over time, leading to the achievement of ambitious goals on several fronts.
The most successful project is certainly linked to the development of the new web portal, built entirely on the Linkersys web platform. A dynamic portal, of greater impact on the end customer and more easily usable for their distributors present all over the world.
For this and much more, the collaboration with Desys is a source of pride and satisfaction for Car Bench.
"Given the peculiarities of our sector and our consequent needs, I can certainly say that the path taken together with Desys has led our company to a new and modern image through the web portal".
Luca Tonazzini, Car Bench contact person for the IT sector
Dondi, a leading company in the construction of farm machinery, has not only used for a number of years 3D (Solid Edge) technology and design and the PDM SolidRules InCentro system, implemented by Desys, but today also uses SAP 3D Visual Enterprise Author for the management of its visual documentation. Dondi’s choice was oriented towards a software capable of interfacing perfectly with 3D design systems and was also ready for the on-line sharing of technical documentation, in line with the new directives of the 4.0 Industry.
"Our business is that of creating a product and making it grow in such a way as to be winning. To do that, we need to utilize the best technologies present on the market."
Vivaldo Mazzoli, Head of the Technical Division, Dondi SpA
Our strategic partnership with Desys in the PDM field is ever wider.
Besides in the management of web portals, e-commerce, and document management with their clients/distributors, Rubinetterie Zazzeri SpA has demonstrated their trust in us in the field of PDM by adopting SolidRules Incentro.
A long-established company in the production of water taps, Zazzeri over the years has been able to stake out a position of prestige among the best companies in the sector.
The use of high-quality materials, attention to detail, and, especially, the care given to design form the basis of Zazzeri’s success, which over time has become synonymous with style and quality.
La Marzocco, founded in 1927, in Florence, is a company specialized in the production of professional coffee machines and high-end coffee grinders, conceived and designed with ingenuity, manufactured with care and extreme attention to detail.
"In collaboration with Desys since 2014, various solutions have been developed over the years with the Linkersys platform capable of making usable to our distributors, branches and customers, photographs, technical data sheets, use and maintenance manuals and a troubleshooting system related to our products.
Over the years the platform has evolved to allow you to request spare parts for the machines by viewing the BOM (Bill of Materials) specifications thanks to an integration with the SAP management system and to manage, in a simple way, the exchange of information between the factory and the owner of the machine."
Today, MARZOCCO remains an artisan company while offering important technological innovations, which have allowed it to become a strong point of reference in the market.
Carer Forklifts, a leader in the design and production of electric forklifts, has adopted the Linkersys collaborative web platform for its after sale services and the solution of integrated SAP 3D Visual Enterprise 3D visual documentation.
Carer's customers, simply by "surfing" within their products in particular protected areas of the system, can utilize the technical replacement parts on-line service by simply clicking on the component and/or 3D assembly desired which is connected to the register numbers of the products that they had acquired and to the 2D tables of some of the components.
"With Desys we have implemented a simple and effective solution that brings marked benefits to our clients and a perfect integration with our 3D design systems. With this technology, we no longer need to perform the exploded view of every single designed group, but we restructure the replacement assembly thanks to SAP 3D Visual Enterprise and, with a click, we upload the data into the Linkersys web system. Within the Linkersys web platform, the client can peruse the replacement-parts tree, and inside the 3D environment – without having to download any client-side plug-in – goes to select the component, and with a simple “add to the shopping cart” followed by “checkout”, the list of replacement parts ordered from our company appears, which is then immediately processed by our ERP system."
Engineer Andrea Masia, Head of Production at Carer Forklifts
Established in 1976, JUROP is an Italian technology company specialised in the production of vacuum and transfer pumps, low-pressure compressors and the manufacture of equipment for ecology and related components designed for the suction or transport of special and hazardous waste and high-pressure cleaning of industrial systems and sewer networks. The company's commitment has always been aimed at achieving total quality, with regard to the entire production process. The knack for improving, innovating and always looking ahead has led the company to investing in state-of-the-art technologies. Since 2017 JUROP adopted the Linkersys System and the Visual Enterprise for interactive contents, which are easy to consult and navigate. The navigation on all supports is possible thanks to the auto-loading of images adapted to the screen size.
“With SAP 3D VEA is easy to create 2D and 3D graphics of products, which can support JUROP Sale Team during exhibitions thanks to its easy access from any remote devices”.
An operational strategy designed to achieve a continuous improvement and the best production quality for full customer satisfaction.
ARMAL Spa, together with Sebach Spa and Sebach France, is part of Ylda Group spa, a company specialized in the research and development of innovative products for the hygiene, construction and environment sectors.
Founded in Italy in 1987, Armal is today a leader in the design and production of high quality mobile toilets and products essential for their management.
Armal offers sustainable solutions and customizable bathrooms to be integrated in the most diverse contexts and in all those situations where there is no water or sewerage network for the connection of services: construction sites, roads, squares, parks, major events, agriculture and much more. Thanks to its two production plants in Certaldo (Italy, Florence) and Griffin (USA, Georgia), Armal exports to over 110 countries in the world and is able to produce a total of around 360 toilets per day; an important quantity which, combined with the enormous storage capacity, makes the company capable of processing orders of any size in a short time. All thanks to an injection molding technology combined with particularly smart and efficient logistics and packaging solutions.
Armal is an avant-garde company that works and produces by investing in research and innovation. So at the beginning of 2019 a new range of high-tech products was born; a necessary evolution compared to the standard plastic toilet that we all know. Armal products become a guarantee of reliability, quality and value.
"At the beginning of 2019, with the launch of a new range of products much more complex than the standard plastic booth, we made that qualitative leap that the market had been asking for for some time. We therefore had to guarantee our customers the same quality also in the documentation that we were going to submit to them: detailed, precise, exhaustive but at the same time simple and intuitive. With SAP 3D Visual Enterprise Author we have managed to create simple and effective visual materials and to convey them adequately to our customers thanks to Linkersys. Now we are evaluating together with Desys whether to go further by offering our customers some additional tools such as the product configurator and remote assistance in the world ... we like challenges! "