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Services

25 year of 'best practises' at your service

Services

Training and Consultation

The evolution in technology has brought about an increasing degree of complexity, and, therefore, turning to Best Practices is today more and more felt as being an absolute necessity, in order not to have to re-invent, but to learn from the experiences of others. A Best Practice can be defined as an established path of proven success for reaching a determined objective, which allows the adoption of that approach considered as best for addressing determined situations, based on the observation of other organizations working within a similar reality and similar circumstances, and identifiable in similar scenarios.

Thanks to our numerous clients and to the solutions implemented in over 22 years of activity, our Best Practices in the field of CAD/PLM Visual Documentation and web integration are efficient and effective, and greatly reduce implementation time. The adoption of Best Practices in a company, however, requires deep knowledge of what one intends to implement, and a real change in mentality of people in their approach to daily activities; for this reason, the training of personnel is a key factor in success, thanks to an understanding of the new way of operating.

The certification conferred on us by our Partners, and the constant process of updating involving our personnel, represent a guarantee of deep knowledge of the methods and tools employed in developing our activities. Thanks to these technical capabilities and to the experience gained directly in the field, we have changed over time the way of thinking about training. What we are proposing are not the usual academic courses, but pathways of training during the course of which we transfer to clients our know-how, based on their real and specific company needs. You are invited to consult our portals www.solidedgeacademy.com and www.visualenterpriseacademy.com.

Training and Consultation

Visual Documentation

By visual documentation we mean everything that can be obtained through the re-use of 3D design models in the company that is transformed into documentation: interactive 3D animation, videos, technical illustrations, HDR renderings, etc., using appropriate tools. The aim is that of breaking down every cultural and linguistic barrier utilizing a "visual" methodology to communicate the product to be brought onto the market: starting from the design, moving to production, then on to the service of customer assistance, and finally to the marketing of the product!

The Visual Documentation technologies of SAP Visual Enterprise Author efficiently utilize the 2D and 3D CAD data of the design to create high-quality images in technical documents, like assembly instructions and user manuals. Moreover, interactive 3D animations can be created to illustrate maintenance, repairs, production assembly, and anything else necessary for training purposes regarding a product.

All of this on 3D, PDF, and 3D HTML formats, or inserted into Microsoft Office documents.

The CAD systems have markedly reduced the time necessary for the design and development of new products. The challenge now is that of reducing the time necessary for bringing these products onto the market (product production and support).

We have created within our organization the skills for assisting our clients in the creation of their visual material and to provide services upon request, thanks also to our technical background involving CAD and PLM.

The results of this work have been extraordinary, as we have changed and redefined the way of managing technical documentation of many of our clients.

Thanks to the Linkersys collaborative web platform, we are able to create true multimedia platforms, which add to the traditional tool of consulting a technical manual, a new usability offered by technological evolution. An innovative solution that combines efficiency and efficacy of information, a single environment that comprises the entire world of production and after sales, and moreover offers the opportunity of having access to on-line training (E-learning) and virtual 3D resources (Virtual Training).

To the visual documentation we add the technologies developed by our Partners in Virtual/Augmented Reality and IIoT (Industrial Internet of Things).

Visual Documentation

System Integration

Our advanced level of competency in the area of CAD, PLM, and web collaborative systems allows us to operate in Systems Integration pragmatically, going directly to the real problems of a company, providing our clients with answers and implementations within a very short timeframe. We are able to offer a range of integrated services and products for the resolution of many different types of necessity, thanks to our DPM (Digital Product Management) technology.

We are currently the Systems Integrator of some of the most important Italian manufacturers: our capabilities permit us to operate quickly in implementing low-impact solutions that integrate heterogeneous and apparently distant environments. From company management to PLM, from production all the way through to after sales, from the web to internet/extranet solutions. The solutions that we propose allow effective and rapid optimization of company processes. We are able to interface with all company departments for everything regarding the lifecycle of a product: from the design through to customer care service, we are able to assist you in implementing solutions capable of improving the functioning of your company, facilitating the passing of information among your various offices, and eliminating bottlenecks.

The most significant challenges that we have confronted and resolved are those relating to CAD/CAM/CAE/PDM solutions, the creation of product documentation (including 3D), and the management of PLM systems and Web Data Collaboration.

All of our solutions are conceived towards making the information on the web easy to use, through architectural (hardware and software) solutions that can be rapidly implemented and are highly secure. Moreover, they are extremely portable and completely respond to the most recent standards.

System Integration

Customer Care

After 22 years of activity, the loyalty of our customers is at the center of our company mission. It represents the most important action of marketing that we task ourselves with each and every year!

Customers choose our company for the value of our products and of our proposed solutions, but especially for our structure, which is able to offer assistance to them over time with advanced services, never leaving the customer alone to deal with any problem that they might have. Our activities regarding customer care are designed and delivered in such a way as to increase the level of satisfaction of our clients, giving them the security that the chosen product or service will meet their expectations.

Our customers can count on a web structure of support when needing to file a ticket request, and trained personnel who will immediately propose solutions endowed with the most advanced systems of remote assistance. Our personnel are certified by our important partners Siemens and SAP for the delivery of this type of service.

We make available useful FAQs for our products, answering the questions that we most frequently receive in our support centers, and which we share every week with our customers, along with sending them weekly reports.

For our Solid Edge and Visual Enterprise Author products we have become the center for excellence and the point of reference for the Italian market.

Customer Care